Customer Care

We hope you love our online shop and enjoy shopping with us.


We love working with brides and will do our best to assist you with anything you might need.  For more information on how Bridal Outlet of America works, please see our About Us page or our FAQs section for shipping information.  If you have any questions, please ask before you buy.  Email us at:  


We look forward to hearing from you!

Have any questions or concerns?

We’re always ready to help!


Would you like additional pictures of a certain dress?  No problem.  Let us know and we will be happy to send you more.

Send us an email to:

We always respond to emails within 24 hours.  If you haven't heard from us check your spam folder or message us through Facebook.


All sales are final. This final sales policy is consistent with the bridal industry standard and is especially important during Covid-19. It ensures that you are buying a gown that has not been previously worn.  Despite all practical efforts on the part of a bridal gown seller, unscrupulous people will return dresses after they have been worn.   So make your selection carefully, and know that your dress has not been previously worn or altered.  Please ask any questions before ordering.


How do I track my order?


All of our orders ship with a tracking number.  We will email you within one to two business days with your tracking number.

What are your delivery options?


Orders over $199 ship within the Continental USA for FREE.

Orders under $199 ship to the Continental USA for $25.

We take gowns to UPS within 3 business days to be shipped to you.  UPS typically delivers within 5 to 14 business days depending on location and UPS delivery schedule. Please allow additional time in case UPS experiences delays.

​​***Shipping times cannot be guaranteed and are subject to courier delays.

***All orders are shipped with Signature Required. 

If you need your item sooner, please email us and we will do our best to accommodate you.  Quicker delivery options are at your cost.


Do you provide International delivery?


We do NOT ship internationally at this time.

Shipping Tips

  • Couriers may experience delays due to weather, holidays or other reasons, and you should allow ample time to ensure timely delivery.  We are not responsible for delivery delays.

  • Remember that alterations are usually required to achieve proper fit, so be sure to allow plenty of time to get your alterations completed.

Why do you only have one of most dresses?

We buy designer and wedding boutique overstock.  A lot of the time, they only have one or two available in a style.  This is one of the ways we are able to get gowns for you at such a low price. We have only the sizes shown; other sizes or colors are not available.

Why is sizing so different than what I'm use to?


All designer gowns are made with more structure than our normal everyday clothing, and are not made from stretchy fabrics.  Most gowns will have stiff boning in the bodice to help keep the top smooth and standing upright.  Most will have a crinoline (or slip) already built into the gown to help the bottom of the dress maintain its perfect shape. With all the extra layers this adds to the inside of the gown, wedding gowns tend to run smaller.  So -- if you are normally a size 12, you will probably be a size 14, if not a 16.  Pay close attention to the size charts as they differ for each manufacturer, and take your measurements.  I cannot stress this enough!  If you order according to the typical jean size you wear, your dress will NOT fit!  Dresses can always be taken in, but rarely can they be let out.  See our How to Size page.


What if I order the wrong size?


We cannot be held responsible if you size yourself incorrectly. All the information needed to select your size appropriately is provided.  Each dress has the specific size chart needed for that specific dress included in the dress description, and detailed instructions on how to measure are provided.  See our How to Size page.  Typically, dresses still need alterations; rarely does a dress fit perfectly off the rack.  

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Atlanta, Georgia

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